Comments on: Better Live Chat Equals More Closed Sales

By: Anthony@Sales Outsourcing

Anthony@Sales Outsourcing — Tue, 05 Jan 2010 20:04:03 +0000

I can imagine that face to face chat is the best way to sell someone on your product or whatever you are selling. I think people tend to trust you more when they can see you and your product in person.

By: monika@home foreclosure sale

monika@home foreclosure sale — Mon, 21 Dec 2009 07:03:09 +0000

Thanks for the live chat descriptions. I have been looking for my business for ages and can never find the right one. Thanks for the link to that site. Great information.wonderful article.

By: John Hiemstra

John Hiemstra — Wed, 16 Dec 2009 05:23:33 +0000

Great points made in this article– we couldn’t agree more. Clients using our specialized Live Chat Ecommerce services for digital auto dealerships sell more cars, and sell them faster!
John Hiemstra´s last blog ..Augmented Reality: An Ecommerce Innovation To Watch

By: Michael Carlson

Michael Carlson — Mon, 07 Dec 2009 22:08:33 +0000

Might as well put a live chat on my site.
Thank you for the great guide!

By: Dennis Edell

Dennis Edell — Tue, 01 Dec 2009 17:03:23 +0000

I’ll get the book because you have mentioned it before as well, but I’m not sur wht that has to do with my comment here.

My point was, there is no current way for me personally to live chat for as long as live chat should be open…those that use it should have it available at least for full business hours, if not 24.
Dennis Edell´s last blog ..Whoopsy Commentluv Is Busted! You Have Permission To Leave ONE Link.

By: Internet Strategist @GrowMap

Internet Strategist @GrowMap — Mon, 30 Nov 2009 22:00:36 +0000

Hi Dennis,

I highly recommend reading Steve Krug’s book Don’t Make Me Think. Check out the excerpts and links at the bottom of my post Why Conversion Rates are FAR More Important Than More Traffic.

Instead of thinking about training people you have to make it really obvious in placement and how it works super simple. Both his title and one of my favorite quotes explains why:

“2% of people think, 3% THINK they think and 95% would rather DIE than think”… i.e., if you can make it so easy they don’t have to think you will do far better.
Internet Strategist @GrowMap´s last blog ..Blog Outreach: 8 Compelling Reasons Why You Should Be Doing It Now

By: Internet Strategist @GrowMap

Internet Strategist @GrowMap — Mon, 30 Nov 2009 21:54:38 +0000

Hi Chuggin,

I predict that if you move your Live Chat icon up to the top right above your search box that more people will use it instead of calling and reduce your spending on phone calls.

Your Questions (phone number) call to action is far more prominent in position than your Live Chat. Many people tune out most of the page including below the fold (anywhere you have to scroll to see) and areas outside the center of the page.

Although the location is commonly used in ecommerce sites I suspect most shoppers only use the left navigation sidebar when they want to navigate – and not to find things like Chat.
Internet Strategist @GrowMap´s last blog ..How Guest Blogging Can Change Your Life

By: Dennis Edell

Dennis Edell — Sun, 29 Nov 2009 21:37:24 +0000

I’ve thought about this often, and bringing back my e-commerce, Ill have to look into it more….just gotta figure out how to train others to use it.
Dennis Edell´s last blog ..Are You Thankful For Your Blogging Community?

By: Chuggin@Commercial Coffee Makers

Chuggin@Commercial Coffee Makers — Fri, 27 Nov 2009 22:30:23 +0000

I am always available for live chat on my website, 8 to 5 Monday through Friday, but oddly enough, we haven’t had anyone use it yet! We have a very big icon on the website, but most people will just call and talk to me about a product instead.

By: growmap

growmap — Fri, 27 Nov 2009 18:26:46 +0000

This is far more important than many realize. I worked with a store that accidentally moved their Live Chat icon from the bottom of their left navigation column to the top right near the checkout. They didn’t do that on purpose; it happened when someone was working on their store layout.

The icon was also much larger than usual. Sales doubled that day and dropped back to normal when they put it back where it was. Based on that I recommended they make the icon larger and move it back up to a more prominent position. In hindsight I believe near the checkout is the PERFECT place for a Live Chat button.

Just having live chat is not enough. Stores must make their live chat friendlier. You want to invite your shoppers to use it – not create a barrier by asking for personal information. Most just don’t know how much better their sales could be by making their chat more inviting and friendly.
Internet Strategist @GrowMap´s last blog ..Best of GrowMap: Our Pillar Foundation Content