Comments on: Better Live Chat Equals More Closed Sales

By: Car Finance

Car Finance — Tue, 23 Aug 2011 13:35:49 +0000

The more the interaction between the customer and the business the more the business will be flourish. We work with a
car rental in Singapore and many other small businesses and read many blogs like yours.

By: mobile application development

mobile application development — Tue, 23 Aug 2011 08:04:19 +0000

The one thing that may be even more important than chat today is mobile. Small businesses really need to get serious about that! We do mobile application development and are serious about helping small businesses increase their sales.

By: jim

jim — Wed, 18 May 2011 06:32:29 +0000

If phone support, and email support were the leaders in past. I think live chat is the future of customer support services. Its more effecient. It puts less pressure of the Operatore as well as the customer, further, in this world of competition, one can provide personalized services to their clients using live chat support, so your customers sticks to you. Further, its most of the chat softwares teh transcripts are saved in the server, so people can keep a better check on the chat operators working for them.

By: Flowers

Flowers — Mon, 02 May 2011 11:58:34 +0000

Whilst I’m sure these Live Chats work well for some business models, I’ve never found them anything other than annoying and intrusive

By: albert

albert — Fri, 25 Mar 2011 04:40:19 +0000

Live chat options are fantastic, providing they work well! I have often found that the waiting time is outrageous and indicates a lack of being prepared for the service requirements of potential clients.

By: Ayden @ Look At BigCommerce

Ayden @ Look At BigCommerce — Wed, 23 Mar 2011 16:35:09 +0000

Having customers supported through (Live) chat does build buying confidence and can perk up sales. It sure is easier to ask someone directly rather than browse through endless pages in the site.
Ayden would love you to read ..Creating A Logo For Your Ecommerce Store

By: Bob

Bob — Thu, 10 Mar 2011 02:23:37 +0000

I have been encouraged to buy numerous times, particularly when considering online services, specifically due to the presence on live chat for customers. Many of my most reliable ISPs have been recommended by me for this very reason.

By: Sean

Sean — Sun, 02 Jan 2011 11:21:46 +0000

Yeah live chat icon placement, size, and color can be split tested for maximum effect.

A tip for those who are thinking about using live chat:
Develop a system for answering your customers from the start.
It would be better if you’re following some basic guidelines in dealing with your customers and the transition from doing live chat yourself to handling it to outsourcers will be much smoother.

What you need:
- Primer on your products and services.
- Greetings. opening spiel/script.
- Spiel for answering FAQs. Different variations of your spiels that you can copy and paste
- Closing spiel

By: Same day payday loans

Same day payday loans — Mon, 29 Nov 2010 11:50:31 +0000

Yes, definitely live chat is beneficial for e-commerce sites. This is one of the useful key and very easy. Thanks for offering such a great thoughts and ideas.

By: virtual employees

virtual employees — Mon, 15 Nov 2010 21:37:55 +0000

I agree. You definitely should have great live chat to impress the clients. My virtual employees company uses live chat both for sales and support. Thanks for the post!