Comments on: Never EVER Use HughesNet Satellite ISP

By: Danny@Pole chain saw

Danny@Pole chain saw — Tue, 30 Aug 2011 22:46:40 +0000

Is Hughesnet still in business? I wonder how long you can stay in business when you s*ck so much.

Reading this makes me think about my internet provider.
I’m with one of the two biggest internet providers in China and after 6 internet always gets really slow. Maybe they are manipulating the speed, or it’s because of my housemates coming home…
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By: wny yoga

wny yoga — Fri, 17 Jun 2011 08:31:09 +0000

this review sealed the deal..i will not sigh up with them..thanks for the honest opionions

By: Buffalo Tees

Buffalo Tees — Fri, 17 Jun 2011 06:30:14 +0000

one of the worst company that i have ever encountered…just terrible and their help desk is no help at all
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By: JUSTIN

JUSTIN — Wed, 08 Jun 2011 17:02:43 +0000

HUGES NET SERVICE SUCKS AND CUSTOMER SERVICE SUCKS. WORST CUSTOMER SERVIC E EVER.

By: growmap

growmap — Mon, 11 Apr 2011 02:40:00 +0000

Hi Chris,

I totally agree..the worst dial-up I ever had would run circles around their so-called “high speed”. When Yahoo.com takes 5+ minutes to load and it is so slow that just following people on Twitter will make you want to pull your hair out it is time to just forget them and move on. Alas, you may have to pay out a contract for years to get rid of them though! That is what I ended up doing. Used them for backup but could never get my work done at all.
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By: nettoyeur vapeur

nettoyeur vapeur — Sat, 02 Apr 2011 13:02:40 +0000

HugesNet provides a terrible service. Spread the word so that everyone’s aware of it !

By: Clara

Clara — Thu, 31 Mar 2011 16:14:40 +0000

Damn, I didn’t know that HughesNet was providing such a poor quality service, and I was about to apply as a subscriber. Thank you for the warning,

By: Chris Miller

Chris Miller — Sat, 19 Mar 2011 05:11:37 +0000

I should have noted on my previous comment… we are on a business level plan. Support is horrid, and from what I have read online, we’re not doing any better than those on a regular Hughesnet plan!

By: Chris Miller

Chris Miller — Sat, 19 Mar 2011 05:01:09 +0000

You all are lucky… we moved to the mountains with our business and we’re relying on them to provide at lease SOME level of service. No such luck though. SSL sites don’t work at all…. and these days, everyone uses ssl for login (ebay, amazon, facebook, hootsuite, all of our business sites, etc).

It’s so useless, it’s not even funny. I cannot even tweet about how bad it is because it wont load! Every day sites and email work fine though. Go figure!

HughesNet is WORTHLESS!!!!

By: growmap

growmap — Tue, 15 Mar 2011 06:29:30 +0000

Hi Roy,

It sounds like they treat their business clients better than their consumer clients. If you read the details of this post you will see that what they told me was simply outrageous.

I am decidedly not your average Internet user since I work online, spent 23 years at IBM as a technician often working with Telcos on data transmission issues, and once even lived in an ISP where I assisted with tech support.

The HughesNet connection I got stuck with contractually was so bad that it was almost useless even as backup and was definitely slower than 33.6, 24 or 21.6 dial-up connections back in the 1990s (although we both know that back then there was less multi-media on a typical Web site so that will affect page load times).

What I still would like to know is why Earthlink satellite access which I used in two different locations worked fine even though it used Hughes satellites and HughesNet using newer equipment is so worthless. That could be an install problem but HughesNet refused to send someone to check to see if that was the problem and I am pulling the plug since the contract is up and even at $30 off per month for 6 mos. – what they offered me when I last tried to get them to fix it instead of actually admitting there must definitely be something wrong – it isn’t worth having at any price.

It literally can take more than 5 minutes to load a simply page like Yahoo.com but their tech support insists that is “not a problem” because their little speed test thing (which fails the first times you run it suddenly returns numbers that are “within specs” once you give them the first numbers – even though you can count how long it takes to load and it is far longer than their test says it is). If you ask me they just return false results to get you to go away.

I urge anyone considering HughesNet to simply type in HughesNet on Twitter search any time and see all the complaints. I have never searched that there weren’t tons of them.
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